Returns & Exchanges
At Strands America, we want you to love your fashion finds, which is why we offer a 30-day return policy on all unworn items with original tags attached. If your purchase isn't quite right, we've made our return process simple and transparent to ensure your satisfaction.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, a prepaid shipping label will be sent to your email for you to print at home.
Pack and Ship
Securely pack your items in their original packaging, attach the shipping label, and drop the package off at any authorized carrier location.
Receive Your Refund
After our warehouse team inspects the returned garments, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing